MOBILITY SERVICE

GASGAS and ARC Europe

Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Republic of Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom (European territories including Gibraltar and Channel Islands, Guernsey, Jersey and Isle of Man).

Albania, Andorra, Belgium, Bosnia and Herzegovina, Bulgaria, Denmark (including the Faroe Islands), Germany, Estonia, Finland, France (European territory and Réunion), North Macedonia, Greece, Iceland, Ireland, Italy, Kosovo, Croatia, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Montenegro, Netherlands, Norway, Austria, Poland, Portugal, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, North Cyprus, South Cyprus, Czech Republic, Turkey, Hungary, Vatican City and United Kingdom (Northern Ireland and European territories including Gibraltar and the Channel Islands – Guernsey, Jersey, Isle of Man)

12 months’ protection free of charge as standard with each new vehicle, effective from the date of registration. With each service at an authorised GASGAS dealer, the free protection is extended until the next service, but for no more than 12 months. Following the first service, the mobility service offers LIFETIME*** free-of-charge protection coverage, provided the above conditions are met.

GASGAS-vehicles that are approved for use on public roads only.

Owner or rider and passenger.

Comprehensive, Europe-wide network of service providers and an emergency call centre (24/7, 365 days a year). Services will be arranged after positive verification of the VIN (Vehicle Identification Number), as the mobility service applies to the vehicle.

Breakdown, vandalism, theft, attempted theft**** accident and fire.

If the vehicle cannot be repaired on the spot, a towing service to the nearest authorised GASGAS dealer (or to the dealer in the owner’s home town if this is less than 50 km/30 miles away) may be used.

Up to a maximum of 2 weeks in the event of a breakdown, until redelivery/collection/scrapping.

In the event of a breakdown abroad: Shipping of spare parts to the authorised GASGAS dealer. Shipment costs included; costs of spare parts excluded.

In the event of vandalism, fire, attempted theft or theft, scrapping will be arranged. Transport to scrapping site included; customs fees and expert appraisal costs excluded.

If the vehicle cannot be repaired on the day it was towed to an authorised GASGAS dealer and if the breakdown occurred more than 50 km (30 miles) from the authorised rider’s residence, the accommodation costs for no more than 2 people for up to 4 nights in a 3-star hotel incl. breakfast will be covered.

In the event of a lost/stolen/broken ignition key, delivery of a spare key to the rider (shipping costs included) or to an authorised GASGAS dealer will be arranged if this is deemed the most suitable solution.

If required, we will cover the costs up to €77/£68 per breakdown (VAT included) for transport from or to the authorised GASGAS dealer, rental car company, hotel, railway station, airport, etc.

If the vehicle cannot be repaired on the day it was towed to an authorised GASGAS dealer, a rental vehicle (max. category B “Economy”) will be arranged, including free mileage and standard insurance until the repair work is completed, but for no more than 4 working days.*****

If the vehicle cannot be repaired on the day it was towed to an authorised GASGAS dealer, the travel costs (for no more than 2 people) from the location of the breakdown to your destination or to the authorised dealer’s location will be covered.

Recommended means of transport:

• Taxi if less than 50 km (30 miles) from destination 
• 1st class train travel if between 50 and 1,000 km (30 miles and 620 miles) from destination 
• Economy-class flight if more than 1,000 km (620 miles) from destination

The travel costs incurred in order to collect the repaired vehicle from the authorised GASGAS dealer will be covered by the GASGAS Assistance Center (means of transport as above). If collection by the rider is not possible, transport of the motorcycle to the rider's home address may be requested. However, in this event, the GASGAS Assistance Center will only reimburse the costs that would have been incurred if the rider had undertaken a separate journey to collect the vehicle. The remaining sum must be borne by the rider. On request, the GASGAS Assistance Center will arrange for transport by a transport company or a professional delivery service, which will be hired and paid for directly by the rider. As set out above, the GASGAS Assistance Center will reimburse some of these costs once the transport has been performed.

This service will only be provided in the following cases:

•  Breakdown, vandalism, fire (both domestic and abroad) 
• Attempted theft (abroad only)

If the vehicle cannot be repaired within 4 working days after being towed to an authorised GASGAS dealer, the vehicle will be transported to an authorised GASGAS dealer near you (multiple transport). 

This service will only be provided in the event of:

• Breakdown, vandalism, fire (both domestic and abroad). 
• Attempted theft (abroad only).

Motorcycles used for commercial purposes (such as the police, driving schools, rental bikes) will benefit from a reduced service package (limited to roadside repairs and towing).

The provision of a replacement vehicle, accommodation and onward travel cannot be claimed in combination for a single breakdown.

Entitlement to assistance shall not extend to the following scenarios:

• If the authorised rider did not immediately contact the GASGAS Assistance Centre at the time of the breakdown to arrange for assistance 
• No reimbursement for services for which no claim was made
• If the breakdown is due to force majeure, war risk, strikes, seizures, government decisions, official prohibitions, piracy, explosions, nuclear or radioactive effects 
• If the breakdown occurred during participation in motor sport events or training sessions 
• Breakdowns related to trailers or sidecars 
• Damage caused by unusual use of the vehicle 
• Damage caused by a spare part or accessory fitted to the vehicle that is not an authorised GASGAS spare part or accessory 
• Breakdowns arising while the motorcycle is used by an unauthorised rider or a rider without a driving licence 
• Breakdowns that are not on public roads (offroad use)